Question 1

What products does LUJAIN offer?

Accepted Answer

LUJAIN manufactures aluminum skirting boards, stainless steel skirting, solid wood skirting, WPC skirting, PVC skirting, wall panels, wall panel closing lines, grilles and louvers, acoustic panels, wooden doors, and flooring (laminate, new three-layer, multilayer solid wood, solid wood, SPC).

Question 2

What is the difference between aluminum skirting and PVC skirting?

Accepted Answer

Aluminum skirting is significantly more durable (20+ years vs 5-10 years for PVC), fire-resistant (non-combustible), and resistant to humidity, heat, and impact. PVC skirting is cheaper upfront ($3-6/m vs $8-15/m) but has higher total cost of ownership over time due to replacement and maintenance needs.

Question 3

What aluminum alloy do you use for skirting profiles?

Accepted Answer

We use 6063-T5 aluminum alloy - the same grade used in architectural window frames and curtain walls. This provides excellent corrosion resistance, formability, and strength-to-weight ratio. Standard thickness ranges from 0.8mm to 1.5mm depending on profile design.

Question 4

What finishes are available for aluminum skirting?

Accepted Answer

We offer powder coating (any RAL color), anodizing (silver, bronze, black), wood grain transfer (oak, walnut, mahogany, teak), brushed metal finish, and electrostatic spraying. Our powder coating line supports over 200 RAL colors with a minimum order of 500 pieces per color.

Question 5

What heights and lengths do you offer?

Accepted Answer

Standard heights: 60mm, 80mm, 100mm, 120mm, and 150mm. Custom heights up to 300mm available. Standard lengths: 2.5m and 3m. Custom lengths cut to order. We also offer corner pieces, end caps, and connectors for a complete system.

Question 6

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product and finish. Standard aluminum skirting: 500 pieces per profile. Custom colors (RAL): 1,000 pieces per color. Wall panels: 200 panels. Flooring: 500 m². For smaller quantities, please contact us - we can sometimes accommodate trial orders.

Question 7

Do you offer sample before bulk order?

Accepted Answer

Yes, samples are available. Sample cost and shipping are typically covered by the buyer (approximately $30-80 depending on profile and destination). We deduct the sample cost from your first bulk order. Standard samples ship within 3-5 working days via DHL/FedEx.

Question 8

What payment terms do you accept?

Accepted Answer

We accept T/T (telegraphic transfer), L/C (letter of credit), and Western Union. Standard terms: 30% deposit, 70% balance before shipment. For established long-term partners, we can discuss more favorable terms. We work with major Chinese banks for L/C transactions.

Question 9

How do I place an order?

Accepted Answer

Simply send us your requirements via the Get a Quote form on our website, email, or WhatsApp. We will confirm product details, pricing, lead time, and shipping costs within 24 hours. A PI (Proforma Invoice) will be issued for your deposit payment.

Question 10

Can I cancel or modify an order after placing it?

Accepted Answer

Modifications are possible within 48 hours of order confirmation, before production begins. After production starts, changes may incur additional costs. Cancellation after production starts may forfeit the deposit. We recommend confirming all specifications before placing the order.

Question 11

Do you offer OEM/ODM services?

Accepted Answer

Yes, we offer full OEM and ODM services. We can customize: profile design (based on your drawings or samples), colors and finishes, packaging with your branding, sizes and dimensions, and private labeling. We have an in-house mold workshop with 15-day turnaround for new profile designs.

Question 12

Can I get custom packaging with my brand logo?

Accepted Answer

Absolutely. We offer custom packaging including branded cartons, shrink wrap with your logo, barcode labels, and installation guide inserts. Minimum order for custom packaging: 1,000 pieces. Design files can be submitted in AI, PDF, or CDR format.

Question 13

What is the lead time for custom profile design?

Accepted Answer

New mold design and fabrication: 15-20 working days. Sample production: 3-5 working days after mold completion. Bulk production after sample approval: 15-25 working days. Total custom order lead time: approximately 35-45 working days from design approval.

Question 14

What shipping methods do you offer?

Accepted Answer

We ship worldwide via sea freight (FCL or LCL), air freight, and express courier (DHL, FedEx, UPS). Sea freight is most economical for bulk orders ($800-3,000 per container depending on destination). Express is suitable for samples and small orders (3-7 days delivery).

Question 15

What is the typical lead time?

Accepted Answer

Standard products: 15-20 working days from deposit confirmation. Custom orders: 30-45 working days depending on complexity. Express stock items: ship within 5 working days. Lead times are calculated from deposit receipt and drawing/spec approval.

Question 16

Do you deliver to the Middle East?

Accepted Answer

Yes, we have extensive experience shipping to the Middle East. We regularly export to UAE (Jebel Ali Port), Saudi Arabia (Dammam/Jeddah), Qatar (Hamad Port), Kuwait (Shuwaikh), Oman (Sohar), and Bahrain. Transit time by sea: 18-25 days from Chinese ports to Middle East destinations.

Question 17

What are the import duties and taxes for Middle East markets?

Accepted Answer

GCC countries generally apply 5% import duty on construction materials. UAE has 5% VAT. Saudi Arabia has 15% VAT. Some products may qualify for duty exemptions under specific project classifications. We recommend consulting a local customs broker for exact rates for your shipment.

Question 18

How is aluminum skirting installed?

Accepted Answer

Three methods: (1) Clip-On System - most common for contractors, mount aluminum track then snap skirting on (fastest, 20-30 min/m). (2) Screw-Fixed - drill pilot holes, screw into wall plugs, cover with caps. (3) Adhesive - for lightweight profiles on smooth walls. We recommend clip-on for commercial projects.

Question 19

How do I clean and maintain aluminum skirting?

Accepted Answer

Aluminum skirting requires minimal maintenance. Clean with a soft cloth and mild soap solution. Avoid abrasive cleaners or steel wool. For powder-coated finishes, use a non-abrasive cleaner. Anodized finishes can be cleaned with standard glass cleaner. No painting, sealing, or refinishing needed over 20+ years.

Question 20

What quality certifications does LUJAIN hold?

Accepted Answer

LUJAIN is ISO 9001:2015 certified for quality management. Our products have been tested by the National Wood Furniture and Wood-based Panel Quality Inspection Center. We maintain in-house QC at every production stage: incoming material inspection, in-process quality control, and final inspection before shipment.

Question 21

What warranty do you offer?

Accepted Answer

We offer a 5-year warranty against manufacturing defects for aluminum products and 2-year warranty for flooring products. The warranty covers material defects, finish peeling under normal use, and dimensional non-conformance. Damage from improper installation or external impact is not covered.

Question 22

Do you provide after-sales technical support?

Accepted Answer

Yes, we offer 24/7 technical support via WhatsApp, email, and phone. Our team can assist with installation guidance, troubleshooting, and product selection. For large projects, we can arrange on-site technical visits subject to project size and location.

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