Privacy Policy

1. Who We Are

LUJAIN Industry Co., Ltd ("we", "us", or "our") operates the website www.flooringsupplier.com.cn. We are a manufacturer and exporter of premium aluminum skirting, flooring, and wall panels, headquartered in Qingdao, Shandong, China. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and country, collected when you submit an inquiry form or contact us via WhatsApp.
• Project Details: Product type, estimated quantity, and project description, provided voluntarily to help us prepare accurate quotations.
• Usage Data: Pages visited, time spent on pages, referring URLs, and general browsing patterns, collected automatically through standard web server logs.
• Cookies: We use minimal cookies necessary for website functionality (e.g., language preference). We do not use advertising or tracking cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and prepare product quotations
• To communicate about orders, samples, shipping, and technical specifications
• To improve our website and user experience
• To send occasional product updates or company news (only if you have opted in)
• To comply with legal obligations and resolve disputes

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With logistics partners to arrange shipping (only order-related details)
• With payment processors to handle transactions (if applicable)
• When required by law or to protect our legal rights

5. Data Security

We implement reasonable security measures to protect your personal information, including HTTPS encryption, secure server environments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry records may be kept for up to 2 years for reference and follow-up purposes.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@flooringsupplier.com.cn.

8. Third-Party Links

Our website may contain links to third-party platforms (e.g., WhatsApp, LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our website is intended for business professionals and is not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact: